language:
fr
Le Contact Center du SPF Finances en chiffres
| Nature des appels reçus (dates de départ) | 2005 | 2006 | 2007 | 2008 | 2009 | 2010 | 2011 | 2012 | 2013 |
|---|---|---|---|---|---|---|---|---|---|
| Impôt des pers. physiques (14.04.2005) | 63.844 | 112.202 | 120.954 | 172.410 | 357.669 | 338.862 | 470.397 | 424.846 | 384.875 |
| Recouvrement (14.04.2005) | 7.925 | 32.963 | 37.032 | 44.366 | 62.961 | 59.827 | 77.296 | 99.621 | 124.895 |
| Versements anticipés (01.05.2005) | 28.449 | 48.558 | 44.892 | 46.849 | 47.786 | 42.107 | 42.433 | 34.932 | 35.380 |
| Taxe de circulation (25.10.2005) | 84.175 | 403.525 | 277.150 | 323.955 | 350.210 | 363.158 | 472.111 | 300.106 | 208.698 |
| Enregistrement & succession (01.06.2006) | 1.864 | 44.997 | 14.451 | 13.963 | 12.616 | 11.668 | 11.610 | 12.407 | |
| TVA (01.05.2008) | 14.015 | 53.508 | 50.876 | 48.762 | 48.041 | 54.478 | |||
| Impôt des sociétés (01.05.2008) | 7.162 | 14.964 | 15.647 | 22.170 | 24.566 | 23.560 | |||
| Cadastre (01.01.2009) | 8.011 | 9.270 | 9.247 | 8.982 | 12.571 | ||||
| Créances alimentaires (01.03.2010) | 8.804 | 11.757 | 12.580 | 13.250 | |||||
| Autres questions | 39.903 | 63.453 | 49.399 | 63.175 | 79.902 | 105.058 | 89.796 | 85.647 | 89.224 |
| Total téléphone | 224.296 | 662.565 | 574.424 | 686.383 | 988.974 | 1.006.225 | 1.255.637 | 1.050.931 | 959.338 |
| Total e-mail (toutes matières confondues) | 5.441 | 12.070 | 20.158 | 25.295 | 18.090 | 13.954 | 13.748 | 15.759 | 49.349 |
| Total/Année | 229.737 | 674.635 | 594.582 | 711.678 | 1.007.064 | 1.020.179 | 1.269.385 | 1.066.690 | 1.008.687 |
| Total cumulatif (dépuis le départ) | 904.372 | 1.498.954 | 2.210.632 | 3.217.696 | 4.237.875 | 5.507.260 | 6.573.950 | 7.582.637 |
language:
fr